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Monthly Investor Q&A
September 18, 2020
What are some examples of new entrants in Morningstar’s markets that have tried, but failed?
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September 18, 2020
Kunal Kapoor talked about drivers of PB’s growth at the 2020 Annual Meeting, including increased use cases per user and increasing the number of users per firm. There has been a widening gap between license and revenue growth from 2018 through Q2 2020. Does that indicate that growth is primarily driven by increasing numbers of users at enterprise accounts with lower prices per additional user rather than increasing use cases per user?
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September 18, 2020
John Gabbert disclosed PitchBook’s NPS at the Annual Meeting in 2018 of 58, and Kunal Kapoor indicated that it is “off the charts” at the 2020 Annual Meeting. What is it now? Can you disclose other NPS scores across Morningstar’s products? How is NPS score viewed by Morningstar’s management team?
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